Smart Search AI: Conversational Search
Transform your
e-commerce search with AI
With Smart Search AI: Conversational Search for e-commerce, customers can describe what they want in natural language and receive relevant results tailored to their needs, preferences, and context.
Your customers know what they need. They don't always know how to find it.
Traditional search often relies on users knowing the exact product name, using the right words, or browsing through categories and filters.
But people don’t always think in terms of keywords. They think in terms of needs.
“ I’m looking for running shoes under $100 that are good for everyday training. ”
Smart Search AI: Conversational Search transforms that need into a more natural product search, helping users move from what they want to what they can actually buy.
Search by Keywords
“ Men’s running shoes ”
Conversational Search
“ I’m looking for running shoes under $100. ”
From typing keywords to chatting to find products
Smart Search AI: Conversational Search incorporates artificial intelligence into your e-commerce search experience so your customers can express their needs using natural language.
Instead of requiring an exact match of words, conversational search interprets the context of the query and helps find products that match what they’re looking for.
Understand the intent
Interpret what the user really needs.
Understands natural language
Allows you to ask questions as if you were talking to a salesperson.
Find relevant products
Connect the user’s intent with the products available in the catalog.
Make discovery easier
Help reduce friction between the user’s needs and the product.
A new way to search. A more natural experience.
The customer describes what they need
They can ask a question, explain a need, or list different features in a single query.
AI interprets the intent
Smart Search AI analyzes the context of the query and determines which features are relevant to finding the right products.
The e-commerce displays relevant products
The user receives results tailored to their query and can continue browsing, comparing, and shopping.
Everything you need for smarter searching
Natural language understanding
Allows users to perform searches using everyday expressions, without relying exclusively on keywords.
Contextual understanding
Interprets different attributes and conditions within a single search query.
Intent-Based Search
Analyzes what the user is trying to find and connects that intent to products in the catalog.
Relevant results
Prioritizes products related to the characteristics expressed in the search query.
Conversational experience
It enables a shift from a one-off search to a more natural interaction with the e-commerce platform.
Integration with your catalog
The search experience connects with the products available in the store to deliver results aligned with the business’s inventory and offerings.
A better search experience can also become a business opportunity
Search isn’t just a navigation tool. It’s one of the moments when customers most clearly express what they’re looking for.
By facilitating that interaction, Smart Search AI: Conversational Search helps turn user intent into a more seamless product discovery experience.
Benefits
Easier product discovery
Helps customers find alternatives even if they don’t know exactly what terms to use.
Less friction in navigation
Reduces the need to browse through multiple categories and filters to find relevant products.
Better understanding of customer needs
Conversational queries provide valuable insights into what customers are looking for.
A more personalized shopping experience
The context of the query allows for results that are better aligned with the needs expressed.
Preparation for Conversational Commerce
It enables the integration of a shopping experience aligned with the evolution of AI-driven interfaces.
Each search also generates information about your customers
User queries can serve as a source of information to better understand their needs, interests, and search behavior.
Analyzing these interactions helps identify patterns, new demands, and opportunities to optimize the shopping experience and e-commerce business strategy.
Sign up and be one of the first to try Smart Search AI ✨
Discover how Conversational Search can work for your e-commerce business
Tell us about your store, and our team will show you how you can incorporate a truly personalized search experience tailored to your business.
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